Our sweets are sent out using postal services. Each Postage can often be tracked from collection to delivery and may require a signature. We do our best to cautiously package orders in protective boxes with additional fragile labels outside to ensure they are handled with care. We have to however rely heavily on our couriers to treat them as such.
Should anything in your package be damaged during transit please advise us by emailing firstname.lastname@example.org within 2 working days of receipt of goods. This should include photos of the box and state of the product in order that we can evaluate the extent of the damage.
We aim to dispatch all our orders within 3-5 workings days once payment has cleared into our account. Your orders may be delayed if stocks are low. If your order is urgent, we strongly advise that you contact us to discuss it first to make sure we are able to make it available in time for your required date before you place your order.
If you have a specific query about your delivery please contact us at email@example.com before placing your order, just to be certain we can oblige.
We deliver to all UK Mainland Postcodes.
Postage Charges or Free collection
- You can collect your orders from our address at no extra cost.
- Orders up to £12.00 – £3.49
- Orders up to £20.00 – £4.99
- Orders above £20.00 - £6.99
Collections: Please note that we do not allow collections on weekends or bank holidays unless agreed upon in advance.
Please make suitable travel arrangement for transporting your order safely. Sweet Wonders By Emefa cannot accept responsibility for damage that may occur after you collect.