Refunds & Returns Policy
Postage Charges or Free collection
- You can collect your orders from our address at no extra cost.
- Orders up to £12.00 – £3.49
- Orders up to £20.00 – £4.99
- Orders above £20.00 - £6.99
Collections: Please note that we do not allow collections on weekends or bank holidays unless agreed upon in advance.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
*Weekends and Bank holidays are not counted as working days
You can always contact us for any return question at firstname.lastname@example.org.
Please inspect your order upon receipt and contact us within 2 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email email@example.com.
Any refunds will be issued once your order has been, returned to us in the original state in which you received it, with all the tags and packaging intact (we recommend you use signed-for delivery service with proof of postage).
Lost Items For lost parcels, please email firstname.lastname@example.org to process your details and help track your parcel with the courier.
Exceptions / non-returnable items As many of our products are made to order and perishable, we are unable to offer refunds unless they are faulty. If your order is not made to order or perishable and you are not entirely happy with your purchase, please contact us immediately and we will arrange for you to return them.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds Provided the product is returned in its original state, we will refund any payment you have made. Please note that returns are at the buyers’ cost. We recommend you use a signed-for delivery service with proof of postage.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process refund.