Refunds & Returns Policy


Our sweets are sent out using postal services. Each Postage can often be tracked from collection to delivery and may require a signature. We do our best to cautiously package orders in protective boxes with additional fragile labels outside to ensure they are handled with care. We have to however rely heavily on our couriers to treat them as such.
Should anything in your package be damaged during transit please advise us by emailing within 2 working days of receipt of goods. This should include photos of the box and state of the product in order that we can evaluate the extent of the damage.
We aim to dispatch all our orders within 3-5 workings days once payment has cleared into our account. Your orders may be delayed if stocks are low. If your order is urgent, we strongly advise that you contact us to discuss it first to make sure we are able to make it available in time for your required date before you place your order.
If you have a specific query about your delivery please contact us at before placing your order, just to be certain we can oblige.
We deliver to all UK Mainland Postcodes.

Postage Charges or Free collection

  • You can collect your orders from our address at no extra cost.
  • Orders up to £12.00 – £3.49
  • Orders up to £20.00 – £4.99
  • Orders above £20.00 - £6.99

Collections:  Please note that we do not allow collections on weekends or bank holidays unless agreed upon in advance.

Please make suitable travel arrangement for transporting your order safely. Sweet Wonders By Emefa cannot accept responsibility for damage that may occur after you collect.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

*Weekends and Bank holidays are not counted as working days

You can always contact us for any return question at

Please inspect your order upon receipt and contact us within 2 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email ​​.

Any refunds will be issued once your order has been, returned to us in the original state in which you received it, with all the tags and packaging intact (we recommend you use signed-for delivery service with proof of postage). 

Lost Items                                                                                                                 For lost parcels, please email ​​ to process your details and help track your parcel with the courier.   

Exceptions / non-returnable items                                                                         As many of our products are made to order and perishable, we are unable to offer refunds unless they are faulty. If your order is not made to order or perishable and you are not entirely happy with your purchase, please ​contact us​ immediately and we will arrange for you to return them.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds                                                                                                                  Provided the product is returned in its original state, we will refund any payment you have made.  Please note that returns are at the buyers’ cost. We recommend you use a signed-for delivery service with proof of postage.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process refund.